Shop Securely – Refund & Return Policy

1. Refund Policy Overview

At Tavunae, we aim to make every purchase clear, reliable, and worry-free. If an item is not suitable, you may request a refund by following the conditions listed below. Our refund process is designed to be straightforward, fair, and easy to understand for every customer.

1.1 Eligible Returns

• Items must be sent back unused, unopened, and in their original condition, including all packaging and accessories.
• Refund requests must be made within 30 days from confirmed delivery.
• A valid order confirmation or proof of purchase is required.
• Returned packages should include trackable shipping details.

1.2 Items Not Eligible for Refund

• Consumable products that have been opened, tested, or used.
• Downloadable items, digital goods, or gift card purchases.
• Personalized, customized, or made-to-order products.
• Products marked as Final Sale at checkout.
• Items damaged due to misuse, neglect, or incorrect handling.

1.3 Refund Processing

Once your return is received, it will be checked to confirm that it meets our return requirements. Approved refunds are issued within 7–10 business days to the original payment method. You will receive a notification after the refund is processed, although your bank or payment provider may require additional time to post the funds.

1.4 Return Shipping & Fees

• Original shipping charges are not refundable unless we shipped the wrong or defective item.
• Customers are responsible for return shipping unless the product issue is confirmed by our team.
• Any applicable restocking charges will be shared before the return is finalized.

2. Order Cancellation

If you need to cancel an order, please submit your request as soon as possible. Cancellations can only be accepted before the order has entered fulfillment or shipment. After dispatch, the order cannot be canceled, but you may still request a return after delivery.

2.1 Cancellation Requirements

• Cancellation requests must be received before processing or shipment begins.
• Custom or personalized items cannot be canceled after preparation or production has started.
• Orders already shipped must be handled through the standard return procedure.

2.2 Requesting a Cancellation

To request cancellation, please visit our Contact Us page and include your order number and email address. Our support team will review the request and confirm whether cancellation is still available.

2.3 Possible Costs

• Dispatched orders must follow the return policy after arrival.
• Return shipping costs may apply when an item is already in transit.

3. Exchanges & Replacements

If your order arrives damaged, defective, or different from what you purchased, Tavunae will help resolve the issue promptly. Eligible replacement requests should be submitted within 7 days of delivery and must include your order number along with clear photos showing the issue.

3.1 Replacement Conditions

• The item should be unused and kept in its original packaging whenever possible.
• Replacements are subject to stock availability or a suitable alternative.
• A prepaid return label may be issued after the problem is reviewed and confirmed.

4. Customer Support

For help with refunds, returns, cancellations, or replacements, please contact our support team through the Contact Us page. Include your order number and a brief explanation so we can assist you more efficiently.